Refund Policy


Application of this policy

This Refund Policy relates to your purchase of goods or services on our Website (https://coolfrank.co) and has been published under our Website Terms and Conditions, which are published here: https://coolfrank.co/pages/terms-and-conditions. This policy does not relate to shipping, or to loss or damage of goods during transit, please see our Shipping Policy at https://coolfrank.co/pages/shipping-policy.

This Refund Policy sets out information about how we process refunds, and includes information about your entitlements, obligations, risks, and costs.

No refunds for change of mind

You may not return our products for a change of mind.

Limited rights to refunds

This Refund Policy describes when and how we will refund the purchase price of new goods or services purchased by you from us. Please read the previous sentence carefully, this means:

If you are not the purchaser of a good or service, you cannot request a refund from us;

If you purchased our products through a third party, then you cannot request a refund from us for such product;

If you purchased a demonstration, second hand, used, defective product (such as through a scratch and dent sale), or a runout or limited edition good or service from us, then you cannot request a refund from us.

We will consider requests for refunds only in relation to the following matters affecting our goods or services (please note that the following does not describe circumstances where an exchange is also possible):

The description of a good or service was inaccurate or incomplete in some material respect (please note further options under clause 4.1 below);

We deliver the wrong goods to you (please note further options under clause 4.1 below);

Where you make a valid warranty claim, and we choose to provide a refund at our discretion as described in our Warranty Against Defects, refer to: https://coolfrank.co/pages/warranty-against-defects; or

We are otherwise required by law to provide a refund.

Exchanges (no cost to you)

You may request an exchange of a good or service from us within 30 days of the purchase date in the following circumstances without additional cost:

We delivered the wrong goods or services (please note that you may request a refund or a replacement at no further cost to you);

The description of the good or service was inaccurate or incomplete in some material respect.