What happens if something arrives faulty or stops working?
Email us and we'll replace it. Pumps are the usual culprit and we send a new one out – no argument, no returning the old one first.
What is it made of / what is ABS / HDPE?
The body is plastic, and that's a deliberate choice. It sits beside water: ceramic and glass break when they're knocked into a sink, and steel trays rust from underneath where you can't see it. The parts that need to be tough aren't plastic — the dish brush uses rust-proof brass fittings and BPA-free bristles, and the drying racks are rust-resistant aluminium. If the finish isn't what you expected when it arrives, tell us rather than living with it.
Can I use it in a bathroom, ensuite or shower?
Yes. Owners use it for body wash and face wash in the shower, and in ensuites, laundries and kids' bathrooms. One customer put the case better than we could: "it's compact, and it isn't glass or ceramic, so there's nothing to break in a wet space where you're barefoot."
The sponge arrived flat and hard — is it faulty?
No. It's compressed for shipping. Run it under the tap and it expands to full size in afew seconds.
Will it work in a caravan, motorhome or boat?
Yes, and it's one of the most common things owners tell us. More than forty reviewers mention a caravan, camper van, motorhome or boat, and nearly every one of them rates it five stars. The mini set is the usual pick for a van: slim, light, and low enough that it doesn't crowd a small bench. Several people liked it enough in the van that they bought a second one for the house.
Do I have to buy your refills?
No. Fill the bottles with whatever soap and detergent you already buy — any brand, any supermarket. Nothing is locked to a cartridge or a pod. We sell replacement sponges, cloths and brush heads for when they wear out, but they're a convenience, not a requirement.
Never thought I'd love a dish brush, but I do! When I first opened it my heart sank a little as it is super lightweight, I wondered how durable it was going to be... but turns out it is perfect and I enjoy using it (can you believe).
I bought this set for our Caravan. I like the colour and the fact that it sits together nicely without taking up much space. I like that it was the perfect set for what I needed being Dish liquid and Handwash. It doesn't feel like much as it is plastic and very lightweight. I'm not sure it is value for money, but it was perfect for what I needed.
I had my tiny laundry renovation done recently & was looking for benchtop products that did not take up to much space. Your products fit that criteria perfectly. They work well & look so smart. Exactly what I was looking for.
I love the design. It is simple and sleek. Quality feels good, just a simple plastic base too, not coated aluminium that wears or gloss plastic that scratches. Well thought out. The size is great too, especially using concentrate, just one pump. The base keeps them together and sitting pretty always.
This looks so much better in the kitchen and keeps everything ordered. I no longer have to hide the ugly had soap and dishwashing liquid under the sink. Also no more smelly sad sponge sitting in the bottom of the sink.
Love the shape and style of these. Was disappointed with the quality of the container though and thought they would be thicker plastic. Still good though.
I absolutely love Cool Frank, aside from being stylish, practical and very cool, I love that it is made with the environment and sustainability in mind. I recently purchased a second one for my sister, she loves it too.
High quality product that really complements our Kitchen and does not take up too much space. The sponge and cloth are high quality and long lasting. Fully recommend this product.
27/01/2023
This product was worth the wait! It looks great but even more so is functional. They say "you get what you pay for", the quality needs to step up the plastic finish buuuttttt it is handy and easy to clean, sleek looking and I love it in my kitchen. The detergent bottle is my favourite item (if I had to choose one) as it’s a game changer from a style and function stand point. I just love it 😊
Store owner replied:
Thank you so much for your wonderful review! Just a little tip, if you flip the detergent bottle around the other way, it should be a smooth action when lifting it out of the holder, and the embossed word ‘detergent’ will line up with the ‘soap’. Thanks again for supporting our small business 🥰
What you see in the ad is what you get. It was expensive but looks great in my new kitchen.
I ordered my organiser on November,1 but as you can see from the photo, it has not arrived and apparently will not arrive before Christmas. I have received the bad news updates but I’m very disappointed as they do look fantastic
This product was worth the wait! It looks fabulous but even more so is functional. They say "you get what you pay for" and the quality is just that - quality. Hardy, easy to clean, sleek looking and I love it in my new kitchen. The detergent bottle is my favourite item (if I had to choose one) as its a game changer from a style and function standpoint. I love it so much I bought 2 for friends also!
From it’s beautiful packaging, right through to it’s sleek and elegant design, Cool Frank’s sink organiser is a stylish addition to any kitchen. I would highly recommend this practical and beautiful product.